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FAQ & Policies

Services

Do you offer printing and production or marketing and PR?

We do not offer in-house printing and production or marketing and PR services (other than creating the designs and writing the copy for your campaigns), but we work with the best people to bring your projects and products to life and put them in front of the right audience.

What is your average project timeline?

Project timelines generally range from 1 to 3 months for design and copywriting.

Do you design logos on their own?

We do not design logos on their own as a logo is just one part of the larger brand identity; a visual “summary” of the brand. It is important that the entire identity is designed.

What is your process?

Please see an overview of our process on our About page, here.

Do you offer payment plans?

We require a 50% deposit before the project begins, with the remaining 50% due before the final files are sent to the client. We offer reduced pricing for charitable and non-profit organizations.

Are any revisions included?

We include 3 revisions in the quoted price, with additional revisions charged at a reduced fee.

Do you have any pre-made brand identities or graphics that I can purchase?

We will be adding pre-made, customizable brand identities, business cards, label designs, social media graphics, presentations, and event invitations by March 2021. Be sure to sign up for our newsletter here to be notified when they are available.

Who owns the intellectual property rights?

After the final payment has been made to us, all rights are transferred to the client.

Do you offer refunds?

All payments are final and non-refundable. However, we strive to ensure that our clients have a wonderful experience working with us, so that they don’t desire a refund.

Can I schedule an in-person meeting?

Yes, Castlefield’s owner, Sophie Taylor, is available for in-person meetings. For meetings outside of Toronto, the client is responsible for transportation and lodging costs for Sophie. Meetings are not possible during the pandemic, however, unless they are virtual.

Products (Digital & Physical)

Do you have any pre-made brand identities or graphics that I can purchase?

We will be adding pre-made, customizable brand identities, business cards, label designs, social media graphics, presentations, and event invitations by March 2021. Be sure to sign up for our newsletter here to be notified when they are available.

Are any revisions included for the design templates?

We do not include revisions in the price for our customizable branding and design templates. Revisions will be charged at an hourly rate.

Do you offer printing and production?

We do not offer in-house printing and production, but we work with the best people to bring your projects and products to life.

Do you offer design tutoring?

Yes, Castlefield’s owner, Sophie Taylor, is available for tutoring. For clients outside of Toronto, the client is responsible for transportation and lodging costs for Sophie. Tutoring is not possible during the pandemic, however, unless the sessions are virtual.

Do you offer refunds or accept returns?

All payments are final and non-refundable for both physical and digital products.

If you have any questions about any of our products, please contact us before placing your order.

Who owns the intellectual property rights?

After the final payment has been made to us, all rights are transferred to the client if they’ve purchased an Exclusive design.

What are your shipping policies?

Castlefield’s products are custom made-to order for you; they are handmade and produced by our partners around the globe, and may ship from the United Kingdom, the United States, Canada, or China. Your order may arrive in multiple packages and/or on different days. Carriers include: UPS, USPS, FedEx, Royal Mail, Canada Post, DHL, and UBI.

Production time is generally 1-5 business days and shipping time is generally between 2-14 business days, but both timelines may vary and shipments may be delayed due to factors including the type and quantity of items ordered; where they are shipping from or to; staffing; holidays; postal strikes; force majeure; pandemics; or other factors out of Castlefield’s control. Orders are usually received within 10 days to 2 weeks, but they can take up to 4 weeks (especially during the Covid-19 pandemic).

Shipping is free for customers in the United States, Canada, and most other countries, but if there are additional shipping costs for delivery to the address on the order, the customer will be contacted. If the customer doesn’t want to pay the additional shipping costs or the order cannot be shipped to the delivery country for any reason, the order will be cancelled and refunded. Customers are responsible for entering their correct contact information, including email address and shipping address.

Customers are also responsible for any additional fees that may be applied, such as duties or taxes. You will be provided with tracking information for any orders where shipping is tracked. Castlefield is not responsible for any issues with shipping (such as lost packages or packages delivered to the incorrect address) and concerns must be addressed directly to the shipping service or postal service.

Privacy Policy

What's Your Privacy Policy?

Who we are

Our website address is: https://castlefield.studio

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We won’t sell your data to anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

during the pandemic, however, unless they are virtual.

Beauty awaits.